Fraud and Policy Abuse Push Retail Returns Over $570B
TAMPA, Fla., Oct. 9, 2018 The National Retail Federation (NRF) found that merchandise returns climbed from 10.2% in 2015 to 11.3% last year,(1) though Shopify Plus reports eCommerce returns are as high as 20%.(2) NRF data also revealed that fraudulent returns—such as returns of stolen merchandise, wearing and then returning items, and use of counterfeit receipts—rose […]